- The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
- The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
- The product must be returned in the original and undamaged manufacturer’s packaging/box. If the product was delivered in Budget Sagare packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer’s packaging / box.
NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.
Note: If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.
Valid reasons to return an item
<br>- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories).
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
- Delivered product does not fit. (i.e. size is unsuitable)
Categories.
- Digital goods such as giftcards, ebook, subscription codes
- Change of mind is not applicable for return and refund.
- If digital good is received with an incorrect code, code not received, code or subscription is expired, or the code is unauthorized, a refund or replacement will be issued based on Budget Sagare’s assessment.
- Digital goods that are non-returnable: Mobile top ups, utility bill payments
- Gaming / Computing
Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs
•Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Budget sagare’s assessment
Note: We do not accept returns for any used items. For laptops with brand warranty, Budget Sagare will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the brand warranty provider directly for information regarding the manufacturer’s warranty.
- Mobile phones / Tablets.
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories
Change of mind is not applicable for return and refund
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Budget Sagare’s assessment.
Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with budget sagare if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the brand warranty provider directly for information regarding the manufacturer’s warranty.
*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.